Hartpury Complaints Process

Complaints summary on website – use timeline graphic at bottom of complaints policy and include simple summary at top including: WHO to contact in the first instance / encourage students to deal with it informally if possible, then the complaint form (with link), and highlight who can support the student throughout the process (SU officer / Wellbeing / Staff member (says in the policy who can support)) Microsoft Word - operating-procedure-for-complaints - updated 210918.docx (hartpury.ac.uk)

Provide summary and then link to full policy via hartpury website